17 - 19 September, 2018
Grosvenor House Hotel, Dubai, United Arab Emirates

Conference Day Two: Tuesday, 18 September 2018

8:00 am - 8:50 am Registration and coffee

8:50 am - 9:10 am Chairman’s welcome

9:10 am - 9:20 am Recap of day one

Gaining end-to-end visibility across all verticals through OPEX

9:20 am - 9:50 am Keynote: Making real-time decisions powered by digital

Michelle Wu, Chief Information Officer,GE Power Services, Africa, India, Middle East, China & APAC
  • Transformation of digital processes alongside operational excellence
  • Visualise business process performance and identify inefficiencies
  • Service provisioning costing and optimisation
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Michelle Wu

Chief Information Officer
GE Power Services, Africa, India, Middle East, China & APAC

9:50 am - 10:20 am Keynote: Is OPEX ready for “4.0”?

Dr. Karsten Eller, Chief Operating Officer,Beckers Group, Germany
  • How do we achieve operational excellence whilst implementing industry 4.0?
  • How do we leverage our technology investments?
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Dr. Karsten Eller

Chief Operating Officer
Beckers Group, Germany

10:20 am - 10:50 am Global case study: Lean in operations – A way of life and not rocket science

Girish Jandhyala, Global Lean Manager,Volvo Group, USA
Exclusive perspective from Volvo’s global lean maven on how to adopt agile and lean methodologies to identify opportunities within the organisation
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Girish Jandhyala

Global Lean Manager
Volvo Group, USA

10:50 am - 11:20 am Informal discussions and coffee break

AI, RPA & IoT driving OPEX

Exclusive talk from two leading female executives on how organisations are changing the culture and adapting to dynamic nature of today’s business landscape
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Michelle Wu

Chief Information Officer
GE Power Services, Africa, India, Middle East, China & APAC

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Stacey Alioto

Chief Operating Officer
HSBC Middle East

11:40 am - 12:20 pm Adopting disruptive technologies to drive operations

Ajay Rathi, Senior Director, Information Technology,Meraas, UAE
  • How is the implementation of AI changing the daily functions of large organisations?
  • Discover how IT teams are aligning operations to adjust to the disruptive landscape
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Ajay Rathi

Senior Director, Information Technology
Meraas, UAE

Disruptors = Nimble processes + digital first startups

12:20 pm - 12:50 pm Case study: Fetchr’s agile operation model

Angad Singh, Director of Business Excellence,Fetchr, UAE
  • How Fetchr adopts agile processes and how they earned the status for number one start-up in the Middle East
  • Perspective on how to integrate technology, people and process excellence to scale operations
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Angad Singh

Director of Business Excellence
Fetchr, UAE

Having successfully launched 800+ start-ups, discover how Dtec creates a sustainable impactful entrepreneurial ecosystem of tech companies that drives innovation in the UAE
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Hans Christensen

Director
Dubai Technology Entrepreneur Centre (Dtec), Department of Dubai Silicon Oasis Authority

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Angad Singh

Director of Business Excellence
Fetchr, UAE

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Ian Ohan

Founder and CEO
Freedom Pizza, UAE

1:20 pm - 1:50 pm Tech insight: Innovative enterprise tools to power organisations

  • Processing mapping software and dashboards to allow key employees to become proactive
  • What improvement tools are disrupting company operations?
  • How do you measure the performance of such tools?

1:50 pm - 2:50 pm Lunch and networking break

Interactive Discussion Groups (IDGs)

Benefit from experts on lessons learned in these relaxed, interactive sessions. Choose from a range of key topics relevant to you, whether you’re just getting started with OPEX pilot or tackling change management, go into depth on each issue with the guidance of an expert facilitator. In a group of 4 roundtables with 5-10 delegates, each IDG will delve into the following topics:

Collaborative brainstorm sessions and best practices to achieve OPEX 4.0

IDG A

2:50 pm - 3:30 pm Business process management for operational efficiency
Leader:

IDG B

2:50 pm - 3:30 pm Key strategies for effective change management to drive operational excellence
Dr. Mazin Gadir, Senior Consultant and Advisor, The Executive Office for Organizational Transformation,Dubai Health Authority
Leader:
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Dr. Mazin Gadir

Senior Consultant and Advisor, The Executive Office for Organizational Transformation
Dubai Health Authority

IDG C

2:50 pm - 3:30 pm Effective process re-engineering and process improvements
Gagan Porrwal, General Manager, Sales Operations, Growth Campaigns & Market Intelligence,GE, Middle East, India & Africa
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Gagan Porrwal

General Manager, Sales Operations, Growth Campaigns & Market Intelligence
GE, Middle East, India & Africa

From bureaucratic processes to complex management approval processes, this panel will uncover how to:

  • Overcome the legacy technology trap
  • Implement effective change management methodologies
  • Use data to drive all business decisions
  • Adopt agile processes beyond a certain team

Panellists:
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Zubair Ahmed

Chief Information Officer
Emirates Islamic, UAE

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Ajay Rathi

Senior Director, Information Technology
Meraas, UAE

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Jesper Touboel

Vice President of Elements and Moulds
LEGO Group, Denmark

4:00 pm - 4:10 pm Close of OPEX 4.0 forum