17 - 19 September, 2018
Grosvenor House Hotel, Dubai, United Arab Emirates

Conference Day Two: Tuesday, 18 September 2018

8:30 am - 9:00 am Registration and coffee

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Dr. Karsten Eller

Chief Operating Officer
Beckers Group, Germany

Gaining end-to-end visibility across all verticals through OPEX

9:20 am - 9:50 am Keynote: Making real-time decisions powered by digital

Michelle Wu - Chief Information Officer GE Power Services, Africa, India, Middle East, China & APAC
  • Transformation of digital processes alongside operational excellence
  • Visualise business process performance and identify inefficiencies
  • Service provisioning costing and optimisation
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Michelle Wu

Chief Information Officer
GE Power Services, Africa, India, Middle East, China & APAC

9:50 am - 10:20 am Keynote: Is OPEX ready for “4.0”?

Dr. Karsten Eller - Chief Operating Officer Beckers Group, Germany
  • How do we achieve operational excellence whilst implementing industry 4.0?
  • How do we leverage our technology investments?
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Dr. Karsten Eller

Chief Operating Officer
Beckers Group, Germany

10:20 am - 10:50 am Adopting disruptive technologies to drive operations

Ajay Rathi - Senior Director, Information Technology Meraas, UAE
  • How is the implementation of AI changing the daily functions of large organisations?
  • Discover how IT teams are aligning operations to adjust to the disruptive landscape
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Ajay Rathi

Senior Director, Information Technology
Meraas, UAE

10:50 am - 11:20 am Informal discussions and coffee break

AI, RPA & IoT driving OPEX

11:20 am - 11:50 am Keynote: Operational Excellence in the Middle East: Where it is and where it’s headed

The aim of OPEX is to drive efficiency, however the challenge in organisations is:

  • Aligning strategy and execution
  • What stage is your OPEX programme?
  • How will we measure value of money spent on OPEX initiatives?
  • Are we still talking change management?

Dr. Zeyad El Kahlout, Senior Advisor, Dubai Government Excellence Program

Disruptors = Nimble processes + digital first startups

Interactive Discussion Groups (IDGs)

Benefit from experts on lessons learned in these relaxed, interactive sessions. Choose from a range of key topics relevant to you, whether you’re just getting started with OPEX pilot or tackling change management, go into depth on each issue with the guidance of an expert facilitator. In a group of 4 roundtables with 5-10 delegates, each IDG will delve into the following topics:

Collaborative brainstorm sessions and best practices to achieve OPEX 4.0

IDG A

11:50 am - 12:50 pm Key strategies for effective change management to drive operational excellence
Dr. Mazin Gadir - Senior Consultant and Advisor, The Executive Office for Organizational Transformation Dubai Health Authority

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Dr. Mazin Gadir

Senior Consultant and Advisor, The Executive Office for Organizational Transformation
Dubai Health Authority

IDG B

11:50 am - 12:50 pm Continuous Improvement to drive efficiency, performance and a platform for automation
Gary Thompson - Shared Services & Business Excellence Expert SSON Global Steering Committee
In today’s globally competitive, where change is a norm to cope with and react to changing circumstances and economic turmoil, “Continuous Improvement” is a concept for achieving and sustaining success. By focusing
  • on continuous improvement, providing the tools, capabilities, structure and environment to staff, you can seek “incremental” improvement over time or “breakthrough” improvement all at once to enhance efficiency, driving performance and provide a platform for automation
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Gary Thompson

Shared Services & Business Excellence Expert
SSON Global Steering Committee

12:50 pm - 1:50 pm Lunch and networking break

Exclusive talk from two leading female executives on how organisations are changing the culture and adapting to dynamic nature of today’s business landscape
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Michelle Wu

Chief Information Officer
GE Power Services, Africa, India, Middle East, China & APAC

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Stacey Alioto

Chief Operating Officer
HSBC Middle East

2:20 pm - 2:50 pm Case study: Fetchr’s agile operation model

Angad Singh - Director of Business Excellence Fetchr, UAE
  • How Fetchr adopts agile processes and how they earned the status for number one start-up in the Middle East
  • Perspective on how to integrate technology, people and process excellence to scale operations
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Angad Singh

Director of Business Excellence
Fetchr, UAE

2:50 pm - 3:20 pm Setting up accelerator programmes to disrupt in a controlled and fast fashion

Hans Christensen - Director Dubai Technology Entrepreneur Centre (Dtec), Department of Dubai Silicon Oasis Authority
Having successfully launched 800+ start-ups, discover how Dtec creates a sustainable impactful entrepreneurial ecosystem of tech companies that drives innovation in the UAE
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Hans Christensen

Director
Dubai Technology Entrepreneur Centre (Dtec), Department of Dubai Silicon Oasis Authority

3:20 pm - 3:50 pm Global governance on achieving operational excellence

Rafael Angel Bermudez Martinez - Specialist Drilling Studies Adnoc
An in-depth session on technology and implementation as well as global governance
on achieving operational excellence in the oil and gas sector
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Rafael Angel Bermudez Martinez

Specialist Drilling Studies
Adnoc

3:50 pm - 4:00 pm Close of OPEX 4.0 forum