16 - 18 June, 2019
Le Royal Meridien Beach Resort & Spa, Dubai, United Arab Emirates

Conference Day Two :Tuesday 18 June 2019

8:00 am - 8:45 am Registration & Networking

8:45 am - 9:00 am Visionary Opening Address

THE ROLE OF LEADERSHIP IN SHAPING ORGANISATIONAL CULTURE TO DRIVE OPERATIONAL EXCELLENCE

Interactive Panel Discussion

Whilst the adoption of advanced technology is essential to remain competitive, next generation OPEX models will only result in actionable and valuable results if properly actioned by a person who has been effectively directed by their leader.

This session will demonstrate best practices of an efficient OPEX leader who can build teams excelling in operational excellence and organisation agility.

In this session, we will examine:
  • The essential capabilities of an effective leader in growing value and driving business excellence
  • How to ensure that top leadership support your operational initiatives
  • The importance in cultivating accountable employees

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Yasser Bahaa Eldin

Organization Excellence Expert
SHEIKH SAQR PROGRAM FOR GOVERNMENT

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Ali Khaled Alhashmi

Senior Vice President and Head of Human Resources & Centre of Excellence Group
UNION NATIONAL BANK

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Randa Kreidieh

Head of Operational Governance
COMMERCIAL BANK INTERNATIONAL

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Jay Anand

Chief Operating Officer & General Manager
FIVE PALM JUMEIRAH HOTELS AND RESORTS

9:30 am - 10:00 am Making It Happen: The Secret To Driving Corporate Culture Change

Ashley Boots - Head of HR Operations and Transformation, Senior Vice President, NOOR BANK
Have you ever wondered what companies such as Apple do to create a corporate change culture that sticks? Change can occur in an organisation in many ways – strategic, leadership, process and technological. It is crucial for the business to strive and remain competitive. However, turning plans into reality isn’t easy and many companies find implementing change challenging.

This exclusive session demonstrates the importance of setting a standard for change early and how maintaining consistency can help create a more adaptable, innovative workplace.

Key question:What successful implementers of change initiatives do differently from other organisations?

In this session, we will examine:
  • Why corporate culture-change fails and how to succeed
  • Strategic ways leaders influence organisational change
  • Analyse how to sustain a ‘change-culture’ and make it stick
  • Hear case study examples of companies who led their companies through a major culture shift
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Ashley Boots

Head of HR Operations and Transformation, Senior Vice President
NOOR BANK

NEXT-GEN OPERATING MODELS: PUTTING CUSTOMER EXPERIENCE AT THE HEART OF THE BUSINESS TO INCREASE THE BOTTOM LINE

10:00 am - 10:30 am Next-Gen Business Process Management: Using BPM To Accelerate Digital Transformation And Enhance The Customer’s Journey

Reserved For Key Sponsor

Today, BPM is focused on not just improving operations but aligning every aspect of a business with delivering maximum customer satisfaction. Whilst many organisations have achieved efficiency over their BPM practices, new business practices and complexities mean that it is vital that companies must continually assess their BPM plans.

It is essential that organisations can take advantage of BPM’s potential to optimise business processes in order to enhance customer experience.

This session will demonstrate why aligning BPM practices with the company’s digital transformation strategy is vital for ensuring sustainability and maximisation of digital operations and transform customer experience.

In this session, we will examine:
  • How can BPM drive the efficiency of your organisation
  • Reviewing BPM solutions that can improve the visibility and control of your processes to differentiate you from your competition and meet customer demands
  • The new face of BPM: Discussing next-gen BPM to support digital transformation and improve customer experience
  • Highlight the need for BPM to adopt new capabilities to enhance customer experience and optimise business processes

CASE STUDY SPOTLIGHT

10:30 am - 11:00 am How One Organization Sustained Continuous Improvement And Grew The Bottom Line

Reserved For International Speaker

11:00 am - 11:30 am Coffee Break And Networking

DRIVE BUSINESS PROCESS EXCELLENCE AND CUSTOMER DELIVERY THROUGH STRATEGIC CONTINUOUS IMPROVEMENT AND TECHNOLOGY INNOVATION

11:30 am - 12:00 pm Utilising Lean Six Sigma In Your Change Management Programme To Achieve End-To-End Process Excellence

Steve Snowdon - Head of Lean, Mashreq Bank, UAE
Regional Presentation

Lean and Six Sigma can enable companies to drastically improve their profitability. However, 50-70 percent of those who have adopted these initiatives failed to reach their full potential.

This exclusive session will highlight the critical success factors that must be met to ensure the programme is successful.

In this session, we will examine:
  • Using lean and six sigma to achieve process excellence
  • What are the critical success factors needed to ensure the success of a lean six sigma programme
  • Combining lean six sigma, RPA and design thinking to maximise business excellence
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Steve Snowdon

Head of Lean
Mashreq Bank, UAE

Interactive Panel Discussion

Establishing an effective culture of continuous improvement is challenging for many businesses but with todays’ changing work environment and disrupting continuous improvement efforts, it is even more challenging.

Continuous improvement is critical to the health of the organisation, yet 60% of companies fail to yield the desired results. Why are so many businesses doomed for failure?

Key question: What are the critical components of long term continuous improvement in the age of disruption?

In this session, we will examine:
  • Beyond Tech: Why continuous improvement is a culture and not just a technology
  • Discussing the key principles to develop continuous improvement capabilities across the entire enterprise
  • How to develop leadership behaviours and capabilities that drive a continuous improvement culture
  • Key strategies to deepen accountability and sustain improvement results
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Jay Anand

Chief Operating Officer & General Manager
FIVE PALM JUMEIRAH HOTELS AND RESORTS

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Mazin Gadir

Strategy & Organisational Transformation Advisor
DUBAI HEALTH AUTHORITY

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Gaurav Bhandari

Assistant Vice President - Business Planning & Innovation
Damac Group

12:30 pm - 1:00 pm Source To Pay: Advancing From Pure Cost Optimisation To Value Generation

Said Amara - Head of Transformation, NOKIA
Regional Case-Study Presentation
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Said Amara

Head of Transformation
NOKIA

1:00 pm - 1:30 pm What Value Lies In Your Data? Unlocking The Power Of Data Analytics To Continually Improve Your Business Processes

Reserved for Key Sponsor

Inefficiencies and lack of clarity cost organisations as much of 30 percent of their revenue each year. Whilst there has been a buzz around the value of data for years, most companies are not unlocking its true potential. In order to achieve streamlined processes, increased customer experiences and cost reduction, collecting data is simply not enough.

This exclusive session will demonstrate how data analytics can unlock key business insights; improve operations and processes and how your company can capitalise to improve the bottom line.

In this session, we will examine:
  • Understand how a data first mind-set is the key to advancing to the next level of process and performance transformation
  • Learn how data analytics can capture business insights and revamp business processes to drive business growth
  • How to leverage intelligent automation and data analytics to optimise processes and drive improvement


1:30 pm - 2:30 pm Lunch And Networking

MITIGATING RISK AND MEASURING SUCCESS TO MAXIMISE THE VALUE OF YOUR OPEX INVESTMENTS

2:30 pm - 3:00 pm Measuring Your Success: How To Measure The Effectiveness Of Your OPEX Journey

Dr. Yousef Padganeh - Head Enterprise Risk Management, COMMERCIAL BANK INTERNATIONAL
Many organisations recognise the benefits of achieving OPEX but there’s still on-going confusion around measuring the success. If you do not know how to measure OPEX, how can you be sure an OPEX programme is worth investing in? How can you gain internal buy-in?

This exclusive session will demonstrate the importance of measuring your OPEX programme and the best way to determine if your programme is sufficient to build or sustain a competitive edge.

In this session, we will examine:

  • What are the effective KPIs and metrics to leverage for measuring operational excellence?
  • How can you determine the value that has been captured over the past 12 months from driving operational improvements
  • What are the key performance indicators of measuring the performance of your process excellence practice
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Dr. Yousef Padganeh

Head Enterprise Risk Management
COMMERCIAL BANK INTERNATIONAL

3:00 pm - 3:30 pm Preventing An Operational Nightmare: A Risk Management Approach For Business Transformation

With today’s changing landscape, it is no surprise that 9 out of 10 companies are undergoing transformation to remain competitive and ensure growth. With billions of dollars being spent on re-engineering processes and operations, and a number of factors determining whether their transformation will succeed, it is essential to have an effective risk management strategy in place.

In this session, we will examine:

  • Identify key risks and effective mitigating strategies in business transformation
  • Drive global process ownership to reduce operational complexities
  • Ensuring key controls and operational management systems are in place to facilitate implementation

3:30 pm - 3:30 pm Closing Remarks From Chairperson


THE MIDDLE EAST OPEX AWARDS AND NETWORKING CEREMONY: PRESENTING THE LEADERS IN VALUE TRANSFORMATION

3:40 pm - 5:00 pm Gain recognition at the OPEX Middle East Awards where we recognise the most innovative and creative leaders in the industry!

Nominate your company, employee or solutions for one or more of the following awards:

  • OPEX Leader Of The Year
  • Leader In Business Transformation
  • Leader In Customer Centric Process Improvement
  • Best Technology Enabled Process Improvement Project
  • Most Innovative Approach To Driving Culture Change

5:00 pm - 5:00 pm End Of Conference