17 - 19 September, 2018
Grosvenor House Hotel, Dubai, United Arab Emirates

Conference Day One: Monday, 17 September 2018

8:00 am - 8:30 am Registration and coffee

8:30 am - 8:50 am Chairman’s welcome

8:50 am - 10:00 am Business transformation with effective cloud ERP, EPM and BPM

Curated breakfast briefing

  • How to leverage cloud solutions and business intelligence to support business strategy and drive results
  • How can these solutions be deployed to create value?
  • Eradicate silos to deliver full end-to-end visibility

Achieving operational excellence in today’s tech-disruptive landscape

  • Getting OPEX right from ideation to execution of organisational strategy
  • Discussing is the main challenge in operational excellence in today’s digital transformation era
  • Defining the future of OPEX and establishing parametres
  • Getting buy-in across the organisation

Dr. Ayesha Almutawa

Chief Innovation Officer
Ministry of Health and Prevention, UAE


Zubair Ahmed

Chief Information Officer
Emirates Islamic, UAE


Zarrar Khan

Chief Technology Officer
VIVA Kuwait


Ian Ohan

Founder and CEO
Freedom Pizza, UAE

10:30 am - 10:50 am Keynote: Operational Excellence in the Middle East: Where it is and where it’s headed

Dr. Ahmad Al-Nuseirat, Coordinator General,Dubai Government Excellence Program, UAE
The aim of OPEX is to drive efficiency, however the challenge in organisations is:

  • Aligning strategy and execution
  • What stage is your OPEX programme?
  • How will we measure value of money spent on OPEX initiatives?
  • Are we still talking change management?

Dr. Ahmad Al-Nuseirat

Coordinator General
Dubai Government Excellence Program, UAE

10:50 am - 11:20 am Regional spotlight: Getting OPEX right!

Ali Al Jassim, Chief Executive Officer,Etihad ESCO, UAE
How Etihad utilised operational excellence frameworks that triggered global fame in energy efficiency

Ali Al Jassim

Chief Executive Officer
Etihad ESCO, UAE

11:20 am - 11:50 am Speed networking: Make sure you head to the interactive story board on the exhibition floor

11:50 am - 12:20 pm Informal discussions and coffee break

Adopting an agile operational framework: Exclusive international perspective

12:20 pm - 12:50 pm Keynote: Lessons from the manufacturing sector on how to scale operations

Jesper Touboel, Vice President of Elements and Moulds,LEGO Group, Denmark
  • Utilising IoT to take performance and efficiency to next levels
  • Insights on how big data can reveal new patterns and less unknown unknowns
  • Organisational impact and capabilities needed

Jesper Touboel

Vice President of Elements and Moulds
LEGO Group, Denmark

12:50 pm - 1:10 pm The Google approach: Implementing technology to deliver maximum ROI in a rapidly evolving business environment

Sameer Rane, Sales Operations and Strategy Manager, Nordics and Benelux,Google, Ireland
  • Understand how to create engagement with cross-functional teams with different incentive mechanisms
  • Developing strategic relationships with clients to drive business performance
  • Re-evaluating sales skills in the light of product roadmap being impacted by constant technological innovations
  • Successfully setting up actionable KPIs to deliver ROI on OPEX initiatives

Sameer Rane

Sales Operations and Strategy Manager, Nordics and Benelux
Google, Ireland

OPEX meets technology and innovation

1:10 pm - 1:20 pm Case study: Re-engineering existing businesses processes with technology for efficiency

Steve Snowdon, Head of Lean,Mashreq Bank, UAE
  • Exclusive insight into how Mashreq is combining lean with agile and robotics to drive greater efficiency
  • Implementing agile techniques for process improvement in tightened regulatory environment

Steve Snowdon

Head of Lean
Mashreq Bank, UAE

1:20 pm - 1:50 pm Evaluating the right technology to gain end-to-end visibility With so many innovative technologies for various functions, how can organisations decide on the right platform?

  • What technology did you implement to transform your client’s business?
  • What were the results?

1:50 pm - 2:50 pm Lunch and networking break

Combining enterprise business transformation with OPEX strategy

2:50 pm - 3:30 pm Choose between the 1-to-1 nook sessions or a master class

A. OPEX 4.0 nook mentoring sessions

Get an exclusive 1-to-1 opportunity to interact with experts on critical challenges facing your OPEX journey. Each nook session will accommodate a maximum of 5 individuals to sit with thought-leaders. RSVP today to reserve your place. Participation is on a first-come first-served basis.

Nook A

2:50 pm - 3:30 pm Get an in-depth perspective on how big data can aid in identifying core business areas to digitise and automate
Led by LEGO’s Jesper Touboel, Vice President of Elements and Moulds

Nook B

2:50 pm - 3:30 pm Ranked no.1 startup in the Middle East, Fetchr’s Director of business excellence will share how aligning technology, process and people can drive business excellence

Nook C

2:50 pm - 3:30 pm How do you measure performance and ROI? In this 1-1 session Sameer Rane from Google will explain how you can benchmark and create actionable KPIs

Nook D

2:50 pm - 3:30 pm Understand how lean can play a part in operations from Volvo’s Global Lean Manager

B. Master class: Combining lean and agile principles with RPA

2:50 pm - 3:30 pm Key learning outcomes of this master class include:

Steve Snowdon, Head of Lean,Mashreq Bank, UAE
  • Should your organisation adopt RPA to aid its OPEX journey?
  • How does RPA affect processes in an organisation?
  • What parts of existing process are ready for automation

Steve Snowdon

Head of Lean
Mashreq Bank, UAE

3:30 pm - 4:00 pm Focused panel: GE’s operational excellence strategy (big picture) and evolution from 2012

4:00 pm - 4:30 pm Keynote: Business transformations with innovative mindset across the enterprise to stay relevant

Shahid Ahmed Osmani, Senior Consultant IT Unit,The General Secretariat of the Executive Council of Dubai, UAE
In 2017, the Crown Prince of Dubai and Chairman of Dubai Executive Council issued the Executive Council Resolution No. (48), the Dubai Government Services Costing Manual. The Resolution seeks to provide smart systems to optimise cost across government agencies. Hear from the lead author of the costing manual on how the initiative has transformed government agencies including how business transformation often requires outlining a company wide enterprise strategy and team alignment to drive performance.

Shahid Ahmed Osmani

Senior Consultant IT Unit
The General Secretariat of the Executive Council of Dubai, UAE

4:30 pm - 4:40 pm Chairman’s recap and closing remarks