17 - 19 September, 2018
Grosvenor House Hotel, Dubai, United Arab Emirates

Conference Day One: Monday, 17 September 2018

8:00 am - 8:30 am Registration and coffee

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Dr. Karsten Eller

Chief Operating Officer
Beckers Group, Germany

9:20 am - 9:50 am The Google approach: Implementing technology to deliver maximum ROI in a rapidly evolving business environment

Sameer Rane - Sales Operations and Strategy Manager, Nordics and Benelux Google, Ireland
  • Understand how to create engagement with cross-functional teams with different incentive mechanisms
  • Developing strategic relationships with clients to drive business performance
  • Re-evaluating sales skills in the light of product roadmap being impacted by constant technological innovations
  • Successfully setting up actionable KPIs to deliver ROI on OPEX initiatives
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Sameer Rane

Sales Operations and Strategy Manager, Nordics and Benelux
Google, Ireland

Achieving operational excellence in today’s tech-disruptive landscape

9:50 am - 10:20 am Regional spotlight: Getting OPEX right!

Ali Al Jassim - Chief Executive Officer Etihad ESCO, UAE
How Etihad utilised operational excellence frameworks that triggered global fame in energy efficiency
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Ali Al Jassim

Chief Executive Officer
Etihad ESCO, UAE

10:20 am - 10:50 am C-suite panel: Continuous improvement, strategy alignment and process automation as pillars of operational excellence in a 4.0 era

Ian Ohan - Founder and CEO Freedom Pizza, UAE
Mohammed Shael - CEO, Corporate Strategic Affairs Sector Dubai Economy
  • Getting OPEX right from ideation to execution of organisational strategy
  • Discussing is the main challenge in operational excellence in today’s digital transformation era
  • Defining the future of OPEX and establishing parametres
  • Getting buy-in across the organisation
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Ian Ohan

Founder and CEO
Freedom Pizza, UAE

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Mohammed Shael

CEO, Corporate Strategic Affairs Sector
Dubai Economy

10:50 am - 11:10 am Speed networking: Swap business cards with your fellow attendees!

11:10 am - 11:30 am Informal discussions and coffee break

Adopting an agile operational framework: Exclusive international perspective

11:30 am - 12:00 pm Global case study: Lean in operations – A way of life and not rocket science

Girish Jandhyala - Global Lean Manager Volvo Group, USA
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Girish Jandhyala

Global Lean Manager
Volvo Group, USA

OPEX meets technology and innovation

12:00 pm - 12:30 pm Case study: Re-engineering existing businesses processes with technology for efficiency

Steve Snowdon - Head of Lean Mashreq Bank, UAE
  • Exclusive insight into how Mashreq is combining lean with agile and robotics to drive greater efficiency
  • Implementing agile techniques for process improvement in tightened regulatory environment
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Steve Snowdon

Head of Lean
Mashreq Bank, UAE

Combining enterprise business transformation with OPEX strategy

12:30 pm - 1:15 pm Interact with experts and peers!

OPEX 4.0 nook mentoring sessions

Get an exclusive an opportunity to interact with experts on critical challenges facing your OPEX journey.

IDG A

12:30 pm - 1:15 pm Pushing Process Automation to the Edge of the Enterprise
Suresh Sambandam - CEO KISSFLOW

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Suresh Sambandam

CEO
KISSFLOW

IDG B

12:30 pm - 1:15 pm Ranked no.1 startup in the Middle East, Fetchr’s Director of business excellence will share how aligning technology, process and people can drive business excellence

IDG C

12:30 pm - 1:15 pm How do you measure performance and ROI? In this 1-1 session Sameer Rane from Google will explain how you can benchmark and create actionable KPIs


1:15 pm - 2:15 pm Lunch and networking break

2:15 pm - 3:00 pm RPA master class!

Steve Snowdon - Head of Lean Mashreq Bank, UAE
  • Should your organisation adopt RPA to aid its OPEX journey?
  • How does RPA affect processes in an organisation?
  • What parts of existing process are ready for automation
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Steve Snowdon

Head of Lean
Mashreq Bank, UAE

3:00 pm - 3:30 pm Keynote: Business transformations with innovative mindset across the enterprise to stay relevant

Shahid Ahmed Osmani - Senior Consultant IT Unit The General Secretariat of the Executive Council of Dubai, UAE
In 2017, the Crown Prince of Dubai and Chairman of Dubai Executive Council issued the Executive Council Resolution No. (48), the Dubai Government Services Costing Manual. The Resolution seeks to provide smart systems to optimise cost across government agencies. Hear from the lead author of the costing manual on how the initiative has transformed government agencies including how business transformation often requires outlining a company wide enterprise strategy and team alignment to drive performance.
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Shahid Ahmed Osmani

Senior Consultant IT Unit
The General Secretariat of the Executive Council of Dubai, UAE

3:30 pm - 3:40 pm Chairman’s recap and closing remarks